Each year, over 500 Billion takeaway cups pile up in landfill. We plan to do something about it. 

HuskeeCup and our HuskeeSwap solution is the scalable way to replace single use cups. Reusable cups are a great initiative to reduce waste on a small scale, but reusable cups alone can’t solve the issue of disposables. 

The HuskeeSwap cup exchange enables reusable cups to be used to completely eliminate single use, enabling both the cafe operator, and the consumer to be sustainable at scale, with the convenience we all expect from coffee. 

What is the opportunity?

As Customer Support Manager, your role is to lead our growing support team to offer our customers an incredible experience. The job entails handling one-to-one support enquiries, lead our existing support staff and help build our support processes & documents as we grow. 

Leading Huskee’s first point of contact, you play a key role in building the Huskee brand through creating a great first impression and providing our customers with what they need to be successful with Huskee. Whilst we’re still a small team, we already have a global presence, and the road ahead is going to be very exciting.

We strongly believe in the overall growth and continued development of each new team member. In joining the Huskee team, you join a community that believes in personal and professional development. We’re looking for people who are excited to work in a fast-moving company and keen to make a positive impact in the world. 

What will I be doing?

- Responding to and resolving eCommerce & HuskeeSwap related support enquiries
- Providing a great experience for Huskee’s prospective and existing customers
- Communicating HuskeeSwap and it’s environmental, operational and fiscal details to customers
- Qualifying inbound leads and prospective customer interest
- Identifying new and relevant opportunities through outbound efforts
- Building Customer Support processes and laying the groundwork for future Support team members
- Working closely with our Sales, Finance and Operations team to resolve more complex issues.
- Maintaining an up-to-date knowledge of our products and their value to customers

What will I need?

- Required: 1+ years Customer Support, Administrative or professional customer facing experience
- Demonstrated alignment with our core values (see next page)
- Highly motivated and self-driven
- Strong organisation and time management skills
- An ability to thrive within a fast-paced, changing and evolving work context
- Proactive, collaborative and coachable
- Exceptional listening skills combined with the ability to synthesise information
- An ability to critically assess existing strategies and propose new strategies that will help us better achieve our vision and mission
- Ability to manage ad-hoc administrative tasks around the Sydney office

How to Apply

If this inspires you, and you have the experience to demonstrate your qualification for this kind of role, please apply through this link.

Address your cover letter to Ben and tell us where you heard about the position. Mention 2 major passions and 2 significant achievements. Tell us what attracted you to the role and the one reason you’re the best person for it. Please also let us know your previous/current salary (including super and bonuses).